For Patients

Fill out our appointment request form, and a team member will call you, or call our office at 703-777-5866. After your appointment is scheduled, take some time to gather any information on your pet and document any behavior, questions, and thoughts you may have. Your observations and concerns are very important. Write things down and keep a journal if you can. Bring everything you can think of with you to the appointment.

Our team recognizes the importance of listening to you and working with your veterinarian. Our Patient Registration Form is available here. It is important that you completely fill out the registration form prior to your appointment or that you arrive a few minutes early to do so in the office. We also ask that you bring along any medical records you may have, a list of medications your pet is currently taking, and any other illness related information to your first visit. If we receive the registration form in advance, then we can spend more time with you rather than filling out paperwork. Email it before your appointment to [email protected].

Our team will contact your veterinarian to ensure that we have copies of all medical records, blood work, and x-rays. If digital radiographs are not available, you may be asked to bring the original radiographs with you to your appointment. Ask your veterinarian to complete and fax a Referral Form before your visit. Excellent veterinary care begins with complete history information and, combined with careful diagnostics, will help move us towards the goals we establish together.

During your first visit we will review everything and move forward to develop a complete treatment and diagnostic plan. We want to know how your pet feels and what has happened. Initially, a team member will obtain vital signs (heart rate, temperature, respirations and weight), the reason for your visit and your primary concerns for your pet. Drs. Justin or Lester will then discuss, in detail, the concerns for your pet as well as perform a complete physical exam. After the examination, in-house tests will be performed such as x-rays, ultrasound or blood tests. Lastly, we will put all the information together into a written summary. In our summary for you, we include our diagnosis for your pet, our plan for long-term and short-term treatment and further recommendations.

Payment is due at the time of services. We accept all major credit cards, checks, and care credit. If needed, you may apply for care credit or we can help you apply at the time of your appointment to cover medical expenses.

We believe that working together with you, our team of specialists and your veterinarian allows us to deliver the best of care and innovative treatment for better and long lives for our patients.

If you have kudos or concerns to share, or simply an idea as to how we can do things differently please call us at 703-777-5866. We would love to hear from you. You may also send us a message.